2019 QISP Symposium


Congratulations to our 2018-2019 QISP Travel Scholarship winners! Alexander Gunn and Alexis Musick for their project “Evaluating Pharmacy- Provider Discrepancies in Discharge Medication Reconciliation”

2019 OpSwap with Dr. Jennifer Perkins!

Dr. Jennifer Perkins returned for the exciting conclusion of our OpSwap series this year. Over 30 students in the DIHI community from various schools on the Duke campus joined us for dinner and discussion on Dr. Perkins’ projects in improving access to specialty care here at Duke.


A big thank you to Dr. Perkins for a wonderful session- and to all those in attendance!

2018 OpSwap with Dr. Kevin Shah

On November 29th, Dr. Kevin Shah returned to present the first OpSwap of the 2018-2019 year. As the first of the series, Dr. Shah presented the two major quality improvement models, Six Sigma and LEAN, and offered a crash-course in the basics of QI.



We then took a deeper dive into a specific case of QI innovation and implementation here at Duke in terms of the management of diabetic hypertension. Dr. Shah highlighted the importance of working in a diverse team and carefully observing every level and every step in any complex process when trying to improve a system. Our audience, composed of students from the School of Medicine, Fuqua, and the Nursing School, divided into teams to solve four different aspects of this particular case.

As always, our thanks go out to Dr. Shah and too all of our attendees for making this another successful event!

2018 IHI Kickoff with Chancellor Washington

Launching the 2018-2019 year of IHI program was our Kickoff with Chancellor Washington. Students from across our campus gathered for this event, representing the schools of Business, Medicine, Nursing and Policy. The Chancellor highlighted the impacts and potentials of healthcare improvement, describing his work at the highest level at Duke as CEO of DUHS. He shared with our students his unique perspective on the healthcare systems, and the future directions and landscape into which we might be headed. We were honored to have the Chancellor join us in welcoming and inspiring this year’s IHI class.


Our most sincere thanks go out to all those who attended, and Chancellor Washington!



2018 Quality & Innovation Scholars Program (QISP) Symposium

This month the 2017-2018 QISP participants gathered to share the results of their work through the program. Through the QISP program students receive didactic learning on quality improvement and patients safety and attend discussions sessions led by faculty members. The scholars are also paired with Duke University Health System faculty conducting forward-thinking Quality Improvement and Innovation work. This April, the students gathered at the School of Medicine for our annual symposium to share the results of their work with fellow students and faculty members! 25 QISP student participants presented their work at the symposium – with 18 posters and 8 podium presentations.


Student posters describe their work on QI and Patient Safety Projects


Students and Faculty gather to discuss QISP Participant’s work and experiences

In addition the winners of the Chancellor’s Scholarship were announced. The scholarship provides students the opportunity to travel and present their QISP project at the National Forum on Quality Improvement in Healthcare. The 2017-2018 Chancellor’s Scholarship winners are:

  1. Jordan Hildenbrand for her Project, “The Duke Heparin Protocol”
  2. Briana Shipley & Alexandria Hurley for “Improving Migraine Care for Children in the Duke University Hospital ED”
They each won $1000 towards attending the National IHI Forum in December.
Chancellor’s Scholarship winners Briana Shipley & Alexandria Hurley with their poster
Congratulations to the 2017-2018 QISP participants for their hard work and success!


Apply for 2018-2019 IHI Exec Positions


We are looking for grad/professional students (SON, SOM, Fuqua, Sanford, Pratt, etc.) who are passionate about improving the delivery of health care to join our 2018-2019 executive team.

If you are interested, please take a look at the position descriptions and complete our application form online.

Would like to get more involved in student-led healthcare improvement, quality, and patient safety efforts at Duke? Would you like the opportunity to engage with student leaders from various graduate programs? Then join the Duke IHI Leadership. Please see this page for a list of the available positions and a description of the positions.

Duke IHI is a dynamic student organization that brings together graduate students from across disciplines to promote and support explorations in healthcare improvement. Our mission is: “To coordinate, connect, and inspire inter-professional students to learn about, engage in, and lead toward healthcare improvement across DUHS and beyond.”

Any questions, please reach out to our 2017-2018 Co-Presidents, Allison Kratka (allison.kratka [at] duke.edu) and Kristian Becker (kristian.becker [at] duke.edu).

OpSwap Recap: Healthcare Improvement with Dr. Shah

On Wednesday March, 21 Dr. Kevin Shah lead the second IHI OpSwap for this year. Students from the School of Medicine, Fuqua Business School and Sanford School of Public Policy were in attendance. Dr. Shah’s talk focused on the importance of quality in healthcare, and how definition of quality can vary based on the perspective of providers, patients, and payers.

Dr. Shah also talked about the principles of quality improvement, including the SixSigma and Lean models – and how these methods have been implemented to improve quality and safety in other fields, such as the aviation industry.

Dr. Shah then discussed ongoing quality improvement and patient safety efforts here at Duke, particularly Duke Primary Care’s efforts to improve care and quality, given examples of the challenges and opportunities for improving care for patients with chronic illnesses, such as diabetes. He emphasized the necessity of interdisciplinary teams in this process, and the the use of data to drive decision making and measure success.

A big thank you to Dr. Shah for his excellent talk, and to all the student participants!

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OpSwap: Improvement in Health Care Workshop with Dr. Kevin Shah

The Institute for Health Improvement is excited to invite Dr. Kevin Shah to give our 2nd OpSwap of the year! Dr. Shah is the Medical Director for Primary Care Innovation and Improvement and has built his career leading many quality improvement initiatives throughout Duke to improve healthcare delivery to our patient populations. Throughout the years, he has developed a framework with which to view healthcare systems and healthcare problems that is founded on the principles of quality improvement.

Come join us for an interactive workshop with Dr. Shah to learn how health system leaders evaluate problems within the health system and come up with innovative solutions to address them. He will be teaching the principles of improvement in health care and we’ll work together to address an actual health care problem impacting our system today!


Who: Dr. Kevin Shah

What: Improvement in Health Care OpSwap

Location: TSCHE Classroom 3 (3rd floor)


Date: Tuesday, March 20 Time: 5:30 PM


Dinner will be served!


Please RSVP at https://goo.gl/forms/dRK8GV3LcgsJUf9Q2


OpSwap : Value Based HealthCare

On Tues Feb 13th at 5:30pm Duke IHI held one of our annual OpSwaps! Classmates from graduate schools across campus came together to learn about how health policy changes and how moves towards value based care will impact clinicians and others in the healthcare field.
The event provided information about value-based healthcare and how it applies to quality improvement. We had graduate students from 6 different schools across campus hear from three experts in the field: Dr. Rob Saunders, Dr. Joel Boggan and Dr. George Cheely. Students then participated in a group activity that discussed how to reform a clinical workflow based on changing from fee for service to bundled payments. People were very engaged, and had lots of questions about value-based payments and what they mean for the future of medicine.
Many thanks to our speakers and to the student attendees – stay tuned for more upcoming OpSwaps this spring!

QISP Chancellor’s Scholarship Winner Presents at IHI National Conference

Each year, the Chancellor’s Scholarship was awarded to a QISP student at the culminating symposium. The scholarship provides students the opportunity to travel and present their QISP project at the National Forum on Quality Improvement in Healthcare. Nicole Dalal (MS2, SOM) was the 2016-2017 Chancellor’s Scholarship winner and presented her work at the 2017 IHI National Conference in Orlando. Well done Nicole! Here are some highlights from her experience.


A dry erase board at the conference allowing for attendees to collaborate and share ideas about caring for patients as they age.


View from one of the keynote addresses at the conference.


Nicole with Tiffany Christensen — author of Sick Girl Speaks!, a life-long patient CF/Transplant,  and a professional patient advocate — who delivered one of the Keynote addresses. She was an inspiration to hear speak and really informative with her insight about how to work collaboratively with patients.


Me (Nicole Dalal, MS2) with her poster featuring her work from the QISP program